FAQ

When you buy a door from PIP, it is prepared to order. At our Conroe location only, we stock 2 designs of hollow core moulded skin doors. Lead times on most moulded skin doors are less than 7 business days. Custom wood and MDF doors are made to customer specifications and are typically available in 2-6 weeks.

Flex is an industry term for flexible trim items made from a polyurethane material that is a suitable, durable alternative to wood applications when radius items are required. It cuts, paints, stains & installs just like wood & has great value as compared to custom wood solutions.  Most of our trim profiles can be made to order in Flex.

In many cases we can find a door to match exactly or close enough to fulfill the needs of the project. In rare cases of a one of a kind item, we partner with a team of skilled craftsmen who can achieve most designs.

Yes, absolutely! We can either match it from our extensive list of profiles both stock and custom, or we can easily have your item run to order.

Yes and yes! We adhere to strict manufacturing tolerances on all hardwood trim items and any trim manufactured in the past can be matched with new runs in the future. Some items, such as MDF, Clear Pine and FJ Pine trims are manufactured externally and sometimes even overseas. These items may vary from shipment to shipment. Even though these items are manufactured outside of PIP, and are ultimately out of our control, we can work with you to determine the details of what you are matching and will work to provide an exact or as close to an exact match as possible.

Of course! Just send us what you have and we’ll attempt to match it. When possible we will ask that you provide a drawing, with the size, along with the part number so we can match what you need as accurately as possible.

Yes, we deliver in our own trucks in all primary markets served with no delivery fee for orders over $500.00. Our typical delivery area is within a 30-60 mile radius of the location that the material is purchased from. We frequently deliver outside of these areas and can deliver smaller orders which require delivery fees (if applicable).  Call us for more information on our delivery schedule.

We deliver material Monday through Friday during normal business hours. Call for more details on available date and times.

Once your material is available, pick up hours are generally 8:00 am- 4:00 pm M-F at any of our locations. Please call the store to ensure that each of your items have arrived. All pick-up dates will be discussed & confirmed at the time of order.

All pick up dates / times are to be discussed & confirmed during the time of order.

Lead time varies for non-stock items. In some cases, lead times can be as short as 2-3 days. Other trim & door items may be available anytime 1 – 2 weeks. All delivery dates are to be discussed & confirmed at the time of order.

Absolutely! Our experienced staff will be glad to meet with you, discuss specifications & budgets & perform a plan or jobsite takeoff from which a detailed & itemized estimate will be provided.

A walk through is a verifiable takeoff we perform many times with the customer present to confirm all specifications & details. This can be the most accurate as it is done after framing & can catch revisions that may not be listed on a set of plans. A plan takeoff is done off a set of plans. A site visit is not required. This can be extremely accurate as long as the project is built without changes. This type of takeoff is primarily for estimating purposes only to provide bids up front.

Yes, we will honor our quote pricing for 30 days, however product availability may vary.

Yes, if it is product that we stock we will issue credit as long as it is returned in the same condition that we sold it in. All special order items are non-returnable. If an in stock item is cut, dirty, crushed, cracked, swollen due to humidity or additional damage we consider it un-returnable.  In some cases, depending on the circumstances, a restocking fee of up to 25% may apply.

No. Doors are made to order & are non-returnable. You will be required to sign off on and pay for all door orders prior to the order being placed.

No. All special order items are non-returnable and non-refundable.

Yes, samples are available for stock interior trim items. In some cases, run to order profiles may be available. A cabinet knob or pull sample can also be ordered. Please ask for more details.

Yes. We accept most major credit cards including VISA, MasterCard, American Express & Discover.

Deposits are based on customer account. Any customer who does not have an open credit account established will be required to pay a 100% deposit for any order prior to ordering as well as payment must be made in full prior to delivery &/or customer pick up. Customers with net accounts may require a minimum of 50% down prior to ordering.