You have questions, we have answers!

Q: Do you stock doors?

A: When you buy a door from PIP, it is prepared to order. At our Conroe location ONLY, we stock 2 designs of hollow core moulded skin doors. Lead time on most moulded skin doors is less than 7 business days. Custom wood and MDF doors are made to customer specifications and are typically available in 2-6 weeks.

Q: What is flex trim?

A: Flex is an industry term for flexible trim items made from a polyurethane material that is a suitable, durable alternative to wood applications when radius items are required. It cuts, paints, stains, and installs just like wood and has great value when compared to custom wood solutions. Most of our trim profiles can be made to order in flex. 

Q: I have a custom door that I need to match. Can you match it?

A: In many cases, we can find a door to match exactly or close enough to fulfill the needs of the project. In rare cases of a one-of-a-kind item, we partner with a team of skilled craftsmen who can achieve most designs. 

Q: I have a custom trim profile that I need to match. Can you match it? 

A: Yes, absolutely! We can either match it from our extensive list of profiles both stock and custom, or we can easily have your item run to order. 

Q: Can I purchase additional trim that I bought from you previously? Will it match my current trim?

A: Yes, and yes! We adhere to strict manufacturing tolerances on all hardwood trim items and any trim manufactured in the past can be matched with new runs in the future. Some items, such as MDF, Clear Pine, and FJ Pine trims, are manufactured externally and sometimes even overseas. These items may vary from shipment to shipment. Even though these items are manufactured outside of PIP and ultimately out of our control, we can work with you to determine the details of what you are matching and will work to provide an exact or as close to an exact match as possible. 

Q: I have another manufacturer’s or supplier’s item number. Can you cross-reference?

A: Of course! Just send us what you have, and we’ll attempt to match it. When possible, we will ask that you provide a drawing, along with the size and part number, so we can match what you need as accurately as possible. 

Delivery & Pickup

Q: Do you deliver?

A: Yes, we deliver in our own trucks in all primary markets served with no delivery fee for orders over $500. Our typical delivery area is within a 30-60-mile radius of the location the material is purchased from. We frequently deliver outside of these areas and can deliver smaller orders, which require delivery fees if applicable. Call us for more information about our delivery schedule.

Q: When do you deliver?

A: We deliver materials Monday through Friday during normal business hours. Call us for more details on available dates and times.

Q: When and where can I pick up the material that I ordered?

A: Once your material is available, pick-up hours are generally 8 am to 4 pm Monday through Friday at any of our locations. Please call the store to ensure that each of your items has arrived. All pick-up dates will be discussed and confirmed at the time of order.

Q: I placed my order for an in-stock product; when can I pick it up?

A: All pick-up dates/times are to be discussed and confirmed during the time of order.

Q: I just placed my order for a non-stock product; when can I get it?

A: Lead time varies for non-stock items. In some cases, lead times can be as short as 2-3 days. Other trim and door items may be available any time after 1-2 weeks. All delivery dates are to be discussed and confirmed at the time of order.

Service and Policy

Q: I don’t know what I need to order. Can you help?

A: Absolutely! Our experienced staff will be glad to meet with you, discuss specifications and budgets, and perform a plan or jobsite takeoff from which a detailed and itemized estimate will be provided. 

Q: Will a physical jobsite walkthrough takeoff or plan takeoff benefit me, and what is the difference?

A: A walkthrough is a verifiable takeoff we perform many times with the customer present to confirm all specifications and details. This can be the most accurate, as it is done after framing and can catch revisions that may not be listed on a set of plans. A site visit is not required. This can be extremely accurate as long as the project is built without changes. This type of takeoff is primarily for estimating purposes only to provide bids upfront.

Q: Are your quotes guaranteed?

A:  Yes, we will honor our quote pricing for 30 days. However, product availability may vary. 

Q: Can I return unused interior trim items for credit?

A: Yes, if it is a product that we stock, we will issue a credit as long as it is returned in the same condition that we sold it in. All special-order items are non-returnable. If an in-stock item is cut, dirty, crushed, cracked, or swollen due to humidity or has additional damage, we consider it unreturnable. In some cases, depending on the circumstances, a restocking fee of up to 25% may apply. 

Q: Can I return a door?

A: No. Doors are made to order and non-returnable. You will be required to sign off on and pay for all door orders prior to the order being placed. 

Q: Can I return special order items such as flex mould, cabinet doors, or drawer boxes?

A: No. All special-order items are non-returnable and non-refundable. 

Q: Can I get a sample?

A: Yes, samples are available for stock interior trim items. In some cases, run-to-order profiles may be available. A cabinet knob or pull sample can also be ordered. Please ask for more details.

Q: Do you accept credit cards?

A: Yes. We accept most major credit cards including Visa, MasterCard, American Express, and Discover. 

Q: Are deposits required for special order items?

A: Deposits are based on customer accounts. Any customer who does not have an open credit account established will be required to pay a 100% deposit for any order prior to placing it. Payment must also be made in full prior to delivery or customer pick-up. Customers with net accounts may require a minimum of 50% down prior to ordering.